UCPLL Achieves ILPEX GOLD!
President and CEO, Brenda Yarnell, stands alongside past Board Chair, Hon. Leo Zappa and Kathy Leuelling, COO, as they receive the Gold ILPEX Award.
United Cerebral Palsy has received the Illinois Performance Excellence Gold Award for Achievement of Excellence. It has been ten years since UCP introduced the Baldridge Criteria for Excellence to the board, staff, customers and stakeholders, and began our journey on the path to excellence. Since that time, the UCP Leadership Team has guided the organization through a cultural transformation focused on utilizing strategic thinking to plan for the future, facilitating growth to meet the needs of our customers, and engaging our workforce in performance improvement. The UCP Board of Directors and Leadership Team recognized that in order to sustain and grow the organization, we would need to differentiate our organization from our competitors. Through our implementation of the Baldridge Criteria, we have developed systems to improve both customer and business outcomes. As a result, we now have the ability to provide funders, stakeholders, and potential customers with empirical evidence that UCP services achieve outcomes for the people we serve. UCP also needed to build a solid operational structure that would live beyond the Leadership Team. Baby Boomers developed and have led social service
organizations for several decades. Over the next several years, it will be time to hand off the leadership responsibilities to the next generation. Institutional knowledge often walks out the door when there is turnover in leadership. Our goal was to develop systems and people to avoid this knowledge drain. Employees from throughout UCP have been involved in every step of the journey, developing and improving the way we work. This has enabled staff to develop their leadership skills in order to assume greater responsibilities in the future. The 2013 ILPEx Gold Award is a significant milestone on our path to excellence. It recognizes the cultural transformation and positive outcomes we have
experienced on our journey. This is a tremendous honor for United Cerebral Palsy.